Me and my speech.


#2- R&S- RHAPSODIE’S 2ND  PREFERRED CASHIERING COUNT BACK OPTION

The previous post #1- RECEIVING & SHARING (R&S)- PLEASE SHARE IF IT’S GOOD FOR YOU started with an illustration about cashiering, the information below in italics has been copied from the end of that post for a speedier cashier reference.

Why was this so good for any cashier? 

Because with a very busy day, lots of people, and lots of money is being cared for, counting back to a customer shares respect for them and your work, on top of giving you more ability to handle cash responsibly. A person with a $123.43 bill who hands a cashier $150.00 should receive $26.57 in change.  If, you count money, while talking through the altered amounts, back in reverse, smallest amount first, a person handling money is more likely to be accurate and will be caring for their customers.

Please remember, for any cashier, counting the coins back can also be good. Especially with small kids or individuals that don’t know our U.S. money, but remember others can appreciate that also.  PLEASE try to care for your customer’s time, so that when you’re so busy the customers that could be angry with every second they wait are reassured they won’t wait worthlessly, this means speaking at a speed that doesn’t delay the transaction, it is often useful to practice.

So how does Rhapsodie’s customer get their $26.57 back?  Her other conversation with them pauses for a bit, as she works returning change and she says, as suggested to her, and using our example from above, based on what the facts are, [SITUATION REMINDERA person with a $123.43 bill who hands a cashier $150.00 should receive $26.57 in change.] 

[COPY ENDS HERE]:

Rhapsodie’s 2nd and preferred cashiering count back option

“Your total was $123.43 out of $150.00,” and with HANDING THE CUSTOMER their change, here were doing a complete change count back, but you could just give them alll the coins and add that to the amounts, but here with two pennies, state “one twenty three 45″ and adding one nickel (or 5 more pennies) and adding aloud, ”   50  “, and then with the final small change addition of  two quarters (or 5 dimes if the quarters balance is too thin), “one twenty four.” OR if you want, with the quarters, (and I’m sure you’re smart enough to run up the totals with dimes OR a quarter, 2 dimes, and a nickle, but here quarters (a reminder because of blabbling, one twenty three 50, plus adding to their hand one quarter with the said number, ”  75   ” and then another quarter and the words ” one twenty four  ” we reach our bill change in the count back but the smaller amount is in the person’s palm for pocketing or walleting with more ease.

AND then just like we did before with a difference in words we continue by handing our person the $1.00 bill, and adding ”   124   ” in words, then adding the $5.00 and saying, ”    one thirty    ” and finally with the last addition of a $20.00 bill in this illustration, completing this exchange with ” one hundred fifty is your changed total,……” OR “one hundred fifty completes your change …,” OR with “your one hundred and fifty dollar count,…..” completes your counting work, and now you can continue working with whatever is being said & done also.

This may seem unnecessary to you presently as it did for Rhapsodie for a very long time,  but eventually after many problems and with lots of stupidity she wishes she had taken and used this advice a lot earlier in her career as a cashier at Walmart as well as taking the advice to “slow down” and “relax.” Her customers would have benefited by having the smaller change in hand, and the bills organized so that the people in line around them didn’t see what they held as easily.  Also for pocketing it’s often nicer to have the smaller amounts on the outside of the fold instead of the larger amounts.

Rhapsodie’s clumsy and silly, so there was more than one time, when gathering change for her hands she pulled out the wrong type of money. Her lazy work hurt her as well as others, like her business and her family, just taking a few seconds to count back would have been a lot more value shared.  If she had just taken the words given to her earlier, she could have kept and received much more of value, SO MANY MORE WOULD HAVE BENEFITED.

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And THAT WAS JUST ONE ILLUSTRATED CASHIERING SITUATION about how to, very similar to not only the advice, but also an illustration for action that Rhapsodie received. But how does thinking about receiving effect us all?

Often the value of what is shared is missed for a long time, if we work to continually try and learn from what is shared we may eventually learn from the other posts. . .

 

 

 

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